Return & Refund Policy

Last updated: June 28, 2025

✅ 1. Eligibility for Returns

• Returns are accepted only if the product is defective or damaged upon receipt.

• To initiate a return, customers must record a continuous unboxing video, capturing the unopened package, and clearly showing any damage or defects. Claims without such a video will not be accepted (e.g., “It’s always a good idea to document… any unboxing of expensive item lest they get damaged in transit”    ).

📸 2. Unboxing Video Requirements

• The video must be one continuous clip, starting before opening the package.

• Show both the packaging and product, clearly highlighting any visible issues (damage, defects, missing parts).

• Submit the video within 24 hours of delivery.

• Claims missing a proper video will be denied.

📩 3. How to Initiate a Return

1. Email support@gharnooks.com or WhatsApp/text +91 96430 77407 with your order number and a brief issue description.

2. Attach:

• The unboxing video

• Photos (optional but helpful)

3. Our team will respond within 1–2 business days with a Return Authorization (RA).

🚚 4. Shipping the Return

• After RA approval, re-pack the item with all original packaging.

• Ship via a trackable service and send us the tracking details.

• Shipping costs are the customer’s responsibility; however, if the item is confirmed defective/damaged, shipping may be reimbursed at our discretion.

💳 5. Refund Method & Processing Time

• We do not provide cash refunds. Approved returns are issued as Gharnooks store credit.

• Store credit equals the full purchase value (including taxes/shipping, if applicable).

• Credit is issued within 7 business days after inspection of the returned item.

⌛ 6. Return Time Frame

• Submit unboxing video within 24 hours of delivery.

• Ship the return within 7 calendar days of video submission.

❌ 7. Non‑Eligible Items

• Returns for any reason other than defect or damage—such as change of mind, sizing issues, or preference—will be rejected.

• Custom, personalized, or intimate items are non-returnable.

🔍 8. Inspection & Quality Control

• Each return is inspected for:

• Valid unboxing video

• Signs of use, missing parts, or repackaging violations

• If issues are found, store credit may be reduced or denied.

🗂️ 9. How to Use Your Store Credit

• Store credit is valid for 12 months from date of issue.

• To redeem, choose “Store Credit” during checkout.

🎯 10. Questions?

Contact us any time at:

• Email: support@gharnooks.com

• Phone/WhatsApp: +91 96430 77407

• Response time: 1–2 business days